A goal oriented appraisal system

A goal oriented appraisal system Purpose – To implement a goal oriented appraisal system Observations from yesterday meeting They don’t have a proper performance appraisal system Technical skills are assessing from their Netherland counterpart but as my knowledge it is not documented Currently they are using 360 feedback systems but the content of the appraisal is very poor They are focusing on implementing a goal oriented appraisal system They are planning to conduct appraisal quarterly Their main purpose is to improve employee’s soft skills while assessing their technical skills Through this hey need to identify the skill gaps and training need of their workforce Performance management is about working together with employees to identify strengths and weaknesses in their performance and how to help them be a more productive and effective worker. Therefore, it is important to have a proper performance management system to help everyone in the organization. In order to have a proper performance appraisal system we can use following actions. Actions to be taken We need to evaluate the current performance appraisal system We need to analyze the areas covering thorough the current appraisal system and how frequently they are providing their feedback to others. Also we need to identify if there is anything that need to be changed or add to the evaluation criteria. As per the current system they are assessing only soft skills, but it is very important to assess their technical and operational and service skills to improve their career. Identify organizational goals Performance management system should be focused on project goals. PM has the idea of project deadlines, necessities needed to achieve the deadlines; measures effectiveness or efficiency towards the deadline and drivers to achieve the deadline etc. This chain of measurement is examined to ensure alignment with overall results of the organization. Goals should be addressed within a SMART framework. Specific: Well-defined to inform employees exactly what is expected, when, and how much. Measurable: Provide milestones to track progress and motivate employees toward achievement. Achievable: Success needs to be attainable with effort by an average employee, with a bit of a stretch. Relevant: The goals should focus on the greatest impact to the overall corporate strategy. Timely: A goal should be grounded within a time frame to create a sense of urgency for completion Therefore it is important to clarify what your goals are for the next quarter. Identify processes or procedures that could be simplified or done more effectively. Declare the goals for the next quarter or new products/ projects employee may involve. Implement better communication between departments and team members. Set performance expectations. Clearly explain the expectations for the employees Examine that they are currently doing their job well. Share some weaknesses that observed in their work habits, and how overcoming those would help their performance in the company. Identify specific things to accomplish over the next quarter. Prioritize these works, so the employee knows which is most important and make sure to give them a deadline for each task. Monitor and develop the performance cycle throughout the quarter One on one (1:1) feedback is a great way to do this. As employees begin to work on their expectations, we need to assess regularly how they are doing. We can do this weekly and can give feedbacks about their performance. If they appear to be struggling to meet performance expectations, discuss with them and check if they required any support or coaching. Evaluate their performance At each performance review, we should let employee know how they are doing. It is often helpful to assign a numeric value on a scale, rating the employee from â€Å"not meeting expectations† to â€Å"meets expectations† to â€Å"exceed expectations†. As a company we need provide feedback on their performance. We need to be more specific as possible, noting key examples of when they demonstrated a certain quality. Explain about the consequences or rewards of their performance. It is a key strategy to retain the top talent and driving organizational performance that exceeds all expectations. These things can be used to develop the under performers to become greater assets to your organization. Discuss any problems they may be having. Listen to their concerns. Align feedback with feedback given throughout the quarter in their one on ones Set new performance expectations for the next quarter Some items may be the same. However, since these are also based on organizational goals, you will need to re-examine the goals for the upcoming quarter. Conclusion Effective performance management plan is the key to creating an engaged and aligned workforce the hallmark of all successful businesses. Without one, the organization could lose more than just time and money you could lose knowledge, employees and, in the end, your competitive edge.

Case study. read through case study and answer all questions

. read through and answer all questions - Case Study Example This is in terms of making the help desk more efficient and able to portray a good image of the company. The second front is with Mick who believes that the position was meant to be his. This requires that she finds a way in which she is able to reach out to him so as to try and improve that relationship for better work coordination. The second issue that is raised is that of churnovers. In the simplest sense this is the rate at which employees leave the job forcing the hiring of new employees. In the help desk or call center sphere, there has been a high churnover (also known as turnover) rate (Sharp 2003, p. 114). Usually when this rate is high it ends up costing the company a great deal on two fronts. The first one is by the fact that the company has to spend more money on labor costs. This is through the retraining of new staff, who may not be well aware of the company’s culture or operational procedures. The second point at which this greatly costs the company is by the l agging of standards when new hires come on. This is through the fact that with every new hire they need some time to get used to performing the tasks required of them in the most efficient way. One other people issue that Sara had to contend with is the problem solving skills that her helpdesk staff had. This is an important skill that all help desk personnel need to have (HILES & GUNN 200, p. 91). The main reason for this is that they are mainly dealing with issues that other users of the company products or services are having. Most often than not, they will find themselves in situations where the solutions to these issues may not really be covered in their day to day dealings. On the other hand they may be unaware of the existence of the issue and hence need a way in which they can come up with solutions before they can seek further consultation on the problem. The other people issue that Sara has to contend is the ability of her work force to coordinate and work as a team. This is evident from the fact that each of those in the team had their own roles and they did not coordinating with one another before Sara’s intervention. In any helpdesk, there is need for teamwork and coordination of efforts to ensure that the client’s needs are met satisfactorily. This should also be in a manner that is customer friendly. Sustaining New Work Culture The first step in ensuring effective functioning of the helpdesk may be in the sustaining of the culture that she has already created. Sara has so far done a good job in ensuring that everyone at the helpdesk is working. Also that everybody is working with one another. That is, the effort is coordinated and not a single employee feels that they are overly burdened. This can be evident by the fact that at the moment the inquiries are first handled by Mick before they are then passed onto Tim and Jean for solving. This way the work is being done much faster and much more effectively. One of the ways in which S ara may ensure that this culture continues is by ensuring that she encourages the team work that she has now developed. This may be done by giving team assigned tasks, by scheduling team building activities and encouraging non-official office communication that will build the teams togetherness (Boller 2005, p. 3). The second thing may be by the encouragement of

MGM330-0704A-04 Business Decision-Making - Phase 3 Discussion Board Essay

MGM330-0704A-04 Business Decision-Making - Phase 3 Discussion Board - Essay Example Hypothesis testing is a statistical method can be utilized in a variety of applications. The method basically allows a researcher to make a claim about a particular population (data) called the null hypothesis which is then tested by this method to determine if the claim was true or false (Levine & Stephan & Krehbel & Berenson, 2006, p.332). The test works by providing a null hypothesis and an alternative hypothesis. If the null hypothesis is either accepted or rejected. If the null hypothesis is rejected that means there is sufficient evidence to validate the alternative hypothesis is true. The normal curve and its corresponding normal distribution table which is associated with Z values is an important variable in the process of a hypothesis test. Hypothesis testing follow a particular algorithm or procedure that must be perform every time the test is perform. The key steps of a hypothesis test are: Another powerful and very useful statistical method is regression analysis. The regression analysis method is a predictive model that allows the statistician to determine the values of a variable within an equation based on the given data about the other variable. This method has very valuable application for forecasting. A common technique of this model is simple regression which can be applied utilizing the least square approach. This approach uses the formula Y = aX + b (McClave & Benson & Sinich, 2001, p.460). The two key variables are called the dependent and the independent variables. An example of an application of this model is a production problem. A company can used this equation to predict many sales it can generate in the future based on past sales totals of the past years. Software such as Microsoft Excel, Minitab or graphical calculators such as the Ti-89 Titanium created by Texas Instrument can be utilized to perform linear regression analysis. There is another type o f regression analysis called multiple